24 August 2010

E-Commerce Due Diligence

Investment decisions for loans, mergers & acquisitions in primarily online businesses need just as much care as investing in more conventional businesses.

Photograph of a green grocer's store in Grainger Market, Newcastle, England

This month I contributed to the Autumn 2010 newsletter of DeVere & Co, risk management, fraud and asset recovery specialists, with an article about Ecommerce Due Diligence. In the article I discuss some of the specific issues relating to due diligence of online/e-commerce websites and applications including intellectual property, third parties, sensitive data, security operations and customers.

E-commerce sites often link many different systems and it is necessary to identify the relationships, boundaries, agreements and assumptions. Asset ownership is not always as clear-cut as expected. Let the buyer beware!

Posted on: 24 August 2010 at 08:27 hrs

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Thanks for the article, it is really informative. In our experience, we found that looking at online customer communities for repeat sales, operational cost drivers, charge backs, and customer complaint resolution were interesting areas that provided us good insight.
1 Added by Albert Posted on 24 August 2010 at 12:07 hrs
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