05 January 2010

Another Year, Another Survey

It's that time again when organisations want your opinion on how well they've been performed in the previous year. I'm often quite happy to provide feedback, but sometimes prefer this to be anonymous.

Many of these surveys use third party services to display the form and collect the data, but very few have privacy notices or details you would expect/require on a corporate web site (e.g. the company registration number and registered address). But I can't remember one of these where the option for complete anonymity is provided. The links often include a code in the address URL (an argument name with a value) which I suspect identifies the recipient.

I copied the link and removed the value from the argument and was presented with a horrible error message which gives clues as to what the site is doing. Perhaps a database query that can't find NULL as an identifier?

Partial screen capture showing the first ASP error message 'Field error - Either BOF or EOF is True'

Then I tried it with the argument completely removed.

Partial screen capture showing the second ASP error message 'Procedure or function usep_SelSelSurveyEncodedDetails expects parameter @ENCODED_ID' which was not supplied

So very sloppily put together. At least hide this script error message. Better still, inform me why this code is necessary and give options for anonymity. After all, some feedback is better than none.

If you're going to use third party services, ask them what security verification has been undertaken and to what standard. They should be able to provide details of a recent independent audit if they don't allow their customers to verify security themselves.

Posted on: 05 January 2010 at 08:56 hrs

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