Change History Display
It's important to display a record of changes, activities and actions made by a web site user so they can check they requested these, and to confirm they have been completed.
Change history issues are summarised in the paper referenced from my posting Are Your Customers Infected with Malware Too?, but what should one look like?
I came across this good example for editing a web profile:
It's simple, spans a long time period and is very readable. I'd hope that any changes made by the organisation's staff (e.g. an offline update, an online update on behalf of the user, change of account status) would also be displayed here.
There should also be prominent text explaining what to do if the user doesn't recognise anything in the log.
Posted on: 23 January 2009 at 10:15 hrs
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